Terms & Conditions

1. Who We Are and What These Terms Cover

LNO Boutique (“LNO Boutique,” “we,” “us,” or “our”) is a locally owned day spa and med spa operating under the DBA “LNO Boutique,” located at 7200 E Dry Creek Rd Ste F102, Centennial, CO 80112. We provide nail care, massage therapy, facials and skin care, lash and brow services, and medical aesthetic treatments performed under medical supervision.

These Terms & Conditions (“Terms”) apply to every appointment you book with us, whether online at www.likenootherboutique.com/book, by phone, by text or in person, and to your use of our website at www.likenootherboutique.com. By booking an appointment, purchasing a gift card or package, or using our website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not book or use the website.

2. Booking an Appointment

Appointments can be booked online, by phone at (720) 967-0000, by text, or at the front desk. Online booking shows live availability; an appointment is confirmed when you receive our confirmation message. Group bookings, permanent makeup and some medical treatments are arranged by phone so that we can plan chairs, rooms and the right specialist.

Please arrive a few minutes before your appointment. If you arrive late, we will do our best to complete your service in the remaining time; a service shortened by late arrival is charged at its full price, and a very late arrival may be treated as a no-show under Section 3.

Every price on our website and booking page is the price the desk charges. Prices may change, but the price shown when you book is the price you pay for that appointment. Sales tax applies to retail products where required by law.

3. Cancellation, Rescheduling and No-Show Policy

Your appointment time is reserved for you alone, so we ask for notice when plans change:

• More than 24 hours before your visit: reschedule or cancel free of charge, online, by phone or by replying to your confirmation text.
• Within 24 hours of your visit: cancellations, reschedules and no-shows are charged 100% of the price of the booked service. Moving an appointment inside 24 hours counts the same as cancelling it.
• Groups and parties: the same policy applies to each guest in the group individually.

The fee is charged to the card on file (Section 4), or invoiced to you if no card is on file. An unpaid cancellation or no-show fee may block further online bookings until it is settled. If you believe a fee was charged in error, contact us within 7 days and we will review it.

4. Card on File

When you book online for the first time we ask you to save a payment card. The card is stored securely by our payment processor, Stripe; we never see or store your full card number. Nothing is charged at booking. The saved card is used only for the cancellation and no-show fees described in Section 3, or, at your request, to pay for your services at checkout. You can ask us to remove a saved card at any time by contacting the front desk.

5. Payment

Payment is due at the end of your visit and can be made by card, cash, gift card or package credit. For some treatments we may take a deposit or prepayment when the appointment is booked by phone; any deposit is applied to your final bill and is subject to the cancellation policy in Section 3. Gratuities are at your discretion and go to your specialist.

6. Gift Cards

LNO Boutique gift cards are sold online and at the front desk. They never expire and can be used toward any service at LNO Boutique. Gift cards are not redeemable for cash except where required by law, cannot be reloaded, and cannot be replaced if lost or stolen unless we can identify the card from our records. A gift card is applied to a bill by presenting the card number or its barcode at checkout. Retail products, gratuities and cancellation fees may be paid with a gift card at our discretion.

7. Packages and Series

Packages and treatment series (for example a course of laser hair removal sessions) are paid for in advance and redeemed one session at a time. Package sessions never expire. Packages are personal to the purchaser and are not transferable or refundable once a session has been used; unused packages may be refunded at our discretion, less the value of any sessions already used at their single-session price.

8. Health, Suitability and Medical Treatments

Please tell us before your appointment about any medical conditions, allergies, medications, pregnancy or breastfeeding, recent procedures, or skin sensitivities. Some treatments are not suitable in some circumstances, and your specialist may decline or adapt a service for your safety. Patch tests are available on request for tints and other products used near the eyes.

Medical aesthetic treatments, including Botox, dermal fillers, Sculptra, PRP, chemical peels, hyperhidrosis treatment and laser hair removal, are performed by an aesthetic injector or licensed provider under medical supervision. They begin with a consultation, require you to be 18 or over, and require your written consent. Results vary from person to person and are not guaranteed. Any information on our website about treatments is general information, not medical advice.

Guests under 18 may receive nail, facial and selected other services with a parent or guardian’s consent; the Little Lady Mani & Pedi is for one child aged 7 to 12 accompanied by an adult.

9. Conduct at the Spa

We want every guest to have a calm visit. We reserve the right to refuse or end a service, without refund of the time used, for behaviour that is abusive, unsafe or disruptive to other guests or staff. Please keep phones on silent in treatment rooms. We are not responsible for personal belongings left on the premises.

10. Text Messages and Communications

When you give us your mobile number you agree to receive text messages from LNO Boutique (Like No Other) at that number about your appointments: confirmations, reminders, and changes to your visits. Message frequency varies, about 2 to 5 messages per appointment. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of purchase. Our Privacy Policy explains how we handle your contact details.

11. Website Use

The content of www.likenootherboutique.com, including text, photographs, logos and design, belongs to LNO Boutique or its licensors and may not be copied or reused without our written permission. You may use the website to learn about and book our services. You may not use it in any way that is unlawful, that damages or interferes with it, or that scrapes or copies its content.

The website is provided as is. We do our best to keep prices, hours and availability accurate, but we do not guarantee that the website is error-free or always available. Links to third-party sites are provided for convenience; we are not responsible for their content.

12. Limitation of Liability

To the fullest extent permitted by law, LNO Boutique’s liability to you in connection with any service, purchase or use of the website is limited to the amount you paid for the service or purchase concerned. Nothing in these Terms limits liability that cannot be limited by law, including liability for our negligence causing personal injury.

13. Governing Law

These Terms are governed by the laws of the State of Colorado. Any dispute will be handled in the state or federal courts located in Colorado, and you agree to their jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when they last changed. Bookings made after a change are subject to the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us: